For Property Managers: TrackPro® Manager

Frequently Asked Questions

What can TrackPro Manager do for me?

TrackPro Manager software performs day-to-day compliance monitoring tasks, including:

	Calculating total household income
	Determining income eligibility
	Tracking the status of third-party verifications
	Processing income verification forms

It also includes a system that allows you to easily pinpoint the status of each application throughout the certification process.

How does the software ensure compliance?

Before moving a resident in, TrackPro Manager tests all pertinent information against the tax credit program requirements, such as:

	Comparisons of income and rent levels to the applicable income limits and maximum rent guidelines
	First-year applicable fraction analysis
	Compliance with next available unit and unit vacancy rules

All of these comparisons will tell you on a building-by-building basis if your property is in compliance with federal and state requirements.

Is it easy to use?

Simple screens and understandable button prompts make TrackPro Manager easy to navigate and intuitive to use.

The software is automatic so you don't need to enter the same information more than once.

View sample TrackPro Manager screens [PDF]

Can I print reports?

TrackPro Manager will save all information entered for your credit period. You can run point-in-time reports to see individual resident information, unit status, building-by-building property analysis and pending lease activity.

And event history reports can be easily run and sent to your state housing authority without the need for manual tracking.

View sample TrackPro Manager reports [PDF]

What kind of user support is available?

Experts are a toll-free phone call away for the first 30 days after purchase. You'll talk directly with a TrackPro tax credit compliance expert. Callbacks are seldom necessary.

Annual support is also available and provides up to 12 hours of free phone support, automatic maintenance for software upgrades and changes to tax credit laws.

Who developed TrackPro Manager?

Heartland Properties, Inc., based in Madison, Wis., formed TrackPro Services to develop this specialized compliance monitoring software for its own portfolio of tax credit properties.

Experts at HPI have used TrackPro Manager successfully to safeguard millions of dollars in tax credits and determine resident eligibility.

Learn more about TrackPro Services